Refund policy

Returns & Refunds

7-Day Return Policy

Brass Ambassador LLC accepts return requests within 7 calendar days of delivery.

Products may be gently tested to evaluate fit and performance. To qualify for a return, items must be clean, undamaged, and in like-new, resalable condition, with all original accessories and packaging when applicable.

Products with damage or wear beyond reasonable testing may be declined or receive a reduced refund. We will explain any proposed reduction before processing the refund. We do not charge a restocking fee.

To request a return, email info@brassambassador.com with your order number within 7 calendar days of delivery. Please obtain authorization before sending anything back and ship approved returns within 7 calendar days of authorization.

Return Shipping

Customers pay return shipping for change-of-mind returns. Please package items securely and use a trackable shipping service. Keep your shipping receipt until your refund is completed. If a return package is lost, contact us and the carrier so we can help investigate.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos of the issue.

We will arrange an appropriate replacement or refund and cover necessary return shipping. Original shipping charges will also be refunded when the entire order is returned because of our error or a defective product.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional processing time.

Original shipping charges are nonrefundable for change-of-mind returns. If your order received promotional free shipping, we will not deduct the original shipping cost from your refund.

Order Cancellations

You may request cancellation within 15 minutes of purchase, provided the order has not already shipped.

After that window, contact us as soon as possible. We will do our best to accommodate your request before shipment or the start of custom production. Shipped orders are subject to our return policy.

Dealer Purchases

Purchases made through an authorized dealer are subject to that dealer’s return and refund policies.

Contact

Brass Ambassador LLC
info@brassambassador.com