Refund policy

Returns & Refunds

7-Day Return Policy

Brass Ambassador accepts returns within 7 days of delivery.

To be eligible for a return, the product must be clean, undamaged, and in like-new/resalable condition, with its original packaging when applicable. Products showing damage, excessive wear, or signs of use beyond reasonable product testing may be refused for return or may receive a reduced refund based on the condition of the product.

To request a return, please contact info@brassambassador.com within 7 days of delivery before sending the product back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. Brass Ambassador is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible so we can make it right.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Any shipping charges paid on the original order are non-refundable. For orders that received promotional free shipping, Brass Ambassador will not deduct the original shipping cost from the refund.

Please allow additional time for your bank or credit card company to process the refund.

Order Cancellations

Orders may be canceled within 15 minutes of purchase. After that period, please contact us as soon as possible if you need to make a change. We will do our best to accommodate your request, but once an order has been processed or shipped, it cannot be canceled and will be subject to our return policy.

Contact

Brass Ambassador LLC
info@brassambassador.com