Shipping policy

Shipping Policy

Order Processing

Orders for in-stock products are typically processed and shipped within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing begins on the next business day for orders placed on weekends or holidays.

Custom orders, preorders, and made-to-order products may require additional time. Any different processing estimate will be provided in the product listing or agreed with you before purchase.

If we cannot ship within the stated timeframe, we will contact you with a revised estimate and available options, including cancellation and a refund where applicable.

Launch Special — Free Standard Shipping

We currently offer free standard shipping on eligible orders delivered within the contiguous United States. Eligibility and any purchase requirements are shown at checkout.

Standard delivery typically takes 3–5 business days after shipment. This is separate from order-processing time. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, or international destinations. Where shipping is available, applicable options and charges are shown at checkout.

We may change or end this promotion for future orders. Changes will not affect free shipping already confirmed for an accepted order.

Tracking

When tracking is available, we will send a shipping confirmation with your tracking number after shipment. Please allow time for the carrier to record its first scan and update tracking.

Shipping Address

Please provide a complete and accurate shipping address at checkout. If you notice an error, contact info@brassambassador.com promptly with your order number.

We will attempt to update the address before shipment. Once shipped, address changes may not be possible.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to arrange reshipment or an eligible refund. Any additional shipping charges will be explained before reshipment. We will cover additional shipping costs caused by our own addressing error.

Lost, Damaged, or Missing Packages

If your package arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs of the item and packaging. Please retain the packaging while we investigate.

If tracking shows delivery but you cannot locate the package, check the delivery area and with household members or neighbors, then contact us.

For packages that appear lost or undelivered, we will work with you and the carrier to investigate and arrange an appropriate resolution, including replacement or refund where warranted. Carrier inquiries do not limit your rights under applicable law.

International Orders

Where international shipping is available, shipping options and charges are shown at checkout. Customs processing may extend delivery times.

Any duties, import taxes, or related fees collected at checkout will be identified there. Charges not collected at checkout may be payable by the recipient as disclosed before purchase and permitted by applicable law.