Shipping policy
Shipping Policy
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you.
Launch Special – Free Standard Shipping
Brass Ambassador currently offers free standard shipping on eligible orders within the contiguous United States as part of our launch special.
Standard shipping typically takes approximately 3–5 business days after the order has shipped. Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.
At this time, the free shipping offer does not apply to Alaska, Hawaii, U.S. territories, or international destinations.
Tracking
When tracking information is available, you will receive a shipping confirmation with your tracking number after your order has shipped. Please allow time for the carrier to update the tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us at info@brassambassador.com as soon as possible.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Lost, Damaged, or Missing Packages
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can help resolve the issue.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We will assist where possible with carrier inquiries.
Returns
Returns are subject to our 7-Day Return Policy. Please refer to our Return & Refund Policy for complete details.
Contact
Brass Ambassador LLC
info@brassambassador.com